TurboFix Policies

How TurboFix Works?

TurboFix provides onsite mobile service at your convenient time and place. We also provide pickup and delivery service, where our field executive will collect your phone, service it, and deliver it back safely.

To book an appointment, visit TurboFix and place a service request directly through the website. Our customer support executive will contact you to confirm the order, preferred service location, and expected service time.

Note: You can also book an appointment through our customer care number: +91 86396 05147

TurboFix Warranty Policy

TurboFix offers a 6-month warranty on Redmi, Oppo, Vivo, and selected mobile screen services/replacements carried out by us from the date of invoice.

We also provide a 3-month warranty on all other spare parts replaced by TurboFix.

The 6-Month Warranty Covers:

1. Screen/LCD malfunctioning or not functioning as intended.
2. Touch-related display issues arising without physical or manual damage.
3. Manufacturing defects related to the replaced screen.

If the screen replaced by TurboFix develops any of the above-mentioned issues, you may claim a replacement screen under the continued warranty period.

Warranty Terms

1. Warranty is valid only for the specific serviced device and original customer.
2. Warranty is non-transferable if the device is sold or handed over to another person.
3. The mobile phone must switch on and function normally apart from the screen issue.
4. If the old damaged screen is not handed over to the technician during service, warranty validity will be limited to 3 months only.

How to Claim Warranty?

To claim your warranty, you need to:

1. Share a video showing the display issue with your device at support@turbofix.in
2. Share your Phone Number / Order Number / IMEI Number via email.

You can also contact our support team through chat or email for additional assistance.

Warranty Resolution Time

TurboFix generally resolves warranty-related issues within 48 to 72 hours after receiving your complaint. You will receive an acknowledgement email once your request is registered.

Warranty is limited only to the serviced/replaced parts and services paid for during the original visit.

Warranty Will Not Apply Under These Conditions

1. Any accidental or physical damage after service.
2. Visible lines or blank display issues caused after manual or accidental damage.
3. Excessive or critical device damage affecting internal components.
4. Bent, twisted, cracked, or heavily damaged frames.
5. Hard pressure damage causing display discoloration or lines.
6. Accidental drops after service.
7. Water or liquid damage.
8. Tampering with internal hardware.
9. Damage caused due to unauthorized self-service attempts.
10. Software-related issues not connected to the service performed.
11. Rooted or jailbroken devices.
12. New damages unrelated to the original service.
13. Data loss during or after service. Customers are advised to back up data before any service visit.
14. If the issue occurs within 7 days of service, TurboFix will provide onsite support at your location.
15. If the same issue occurs after 7 days, the customer may need to visit the TurboFix service center and a service charge of ₹499 may apply.
16. TurboFix is responsible only for the services performed by us. Any unrelated physical damage is not covered.

Warranty Also Does Not Cover

1. Existing manufacturing defects unrelated to the service.
2. Existing frame damage noted before service.
3. Water-damaged devices.
4. Rooted or jailbroken devices.
5. Internal hardware tampering or unauthorized service attempts.

Under certain circumstances, internal damage may make the service impossible to complete. Our technicians will explain the issue after device diagnosis.

Cancellation Policy

1. You can cancel or reschedule a booking free of charge any time before a technician is dispatched to your location — call, WhatsApp, or email us and we'll confirm the change.
2. Once a technician has been dispatched or has arrived, cancelling the visit, declining the quoted service, or the job not being completable for reasons on your side (e.g. no one available, device inaccessible) attracts a minimum ₹499 visit/service charge. This covers the technician's time and travel — it is not a service fee.
3. If TurboFix needs to cancel or reschedule a confirmed appointment (e.g. parts unavailability, technician unavailability), no charge applies and we will offer the next available slot.
4. No-shows by the customer at the agreed time/location without prior notice may also attract the ₹499 visit charge.

See our No Fix, No Fee Policy for the full breakdown of when this charge does and doesn't apply.

Refund Policy

1. Diagnosis is always free — no charge applies if you haven't approved the service.
2. Refunds are not applicable for spare parts once installed, especially display/screen replacements, since the part cannot be resold once fitted.
3. If you paid a booking/visit charge and TurboFix is unable to attend at the confirmed time through no fault of yours, the amount will be refunded in full within 5–7 business days to the original payment method.
4. For online payment gateway transactions that fail after the amount is debited, refunds are processed automatically by the payment provider, typically within 5–7 business days.
5. Disputed or duplicate charges should be reported to support@turbofix.in with your order number and payment reference — we investigate and respond within 48 hours.

Please refer to your invoice or order confirmation email for more information.

What Is Not Covered Under Warranty?

• Water damage
• Physical damage
• Internal hardware failure unrelated to the service performed

Payment Methods

Customers can make payment through:

• Cash
• UPI
• Google Pay
• PhonePe
• Paytm
• Online Payment Gateway

Note: No extra charges apply for payments made through Cash or UPI apps. A 2.5% convenience fee may apply for online payment gateway transactions.

Faulty Parts Return Policy

Replaced faulty parts must be handed over to the TurboFix technician after service completion. Failure to do so may void the warranty.

Service / Visit Charges

A minimum service/visit charge of ₹499 will apply in the following situations:

• Service declined by the customer
• Device not serviced after inspection
• Estimated service cost not approved
• Job incomplete due to customer-side reasons

Copyright Policy

TurboFix respects the intellectual property rights of others. Any copyright infringement claims related to content available on our platform should be reported to:

support@turbofix.in
Subject Line: "Copyright Infringement"

Please include a detailed explanation of the alleged infringement along with supporting proof.

False or misleading copyright claims may result in legal liability, including damages and legal expenses.

Contact Information

For support or warranty-related queries:

• 📧 support@turbofix.in
• 📞 +91 86396 05147
• 🌐 TurboFix Official Website