Privacy Policy

Welcome to TurboFix (“TurboFix”, “we”, “our”, or “us”). TurboFix operates the website turbofix.in and provides mobile device repair, doorstep pickup and delivery, diagnostics, maintenance, and related support services.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you use our website, book repair services, communicate with us, or interact with our platform.

By accessing or using TurboFix services, you agree to the practices described in this Privacy Policy.

Information You Provide Directly

• Full Name
• Mobile Number
• Email Address
• Pickup Address
• Delivery Address
• Device Brand
• Device Model
• Device IMEI Number (if provided)
• Device Condition Details
• Repair Requests and Service Requirements
• Payment Information
• Customer Support Communications
• Feedback and Reviews

Account and Service Information

• Repair Orders
• Service History
• Booking Details
• Invoice Records
• Warranty Information
• Order Tracking Information
• Customer Preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Referral URLs
• Website Usage Data
• Session Information
• Cookies and Similar Technologies

Service Delivery

• Process repair requests
• Schedule pickups and deliveries
• Diagnose device issues
• Complete repair services
• Manage warranties

Order Management

• Generate repair tickets
• Track repair progress
• Maintain service records
• Generate invoices
• Process payments

Customer Communication

• Confirm repair bookings
• Provide repair status updates
• Send pickup and delivery notifications
• Respond to customer support requests

Platform Improvement

• Improve website functionality
• Analyze customer usage patterns
• Enhance service quality
• Develop new features and services

Legal and Security Purposes

• Prevent fraud and abuse
• Verify customer identity
• Protect platform security
• Comply with legal obligations

TurboFix respects the privacy of data stored on customer devices. Our technicians do not intentionally access, copy, modify, or share personal content stored on customer devices, including:

• Photos
• Videos
• Contacts
• Messages
• Emails
• Documents
• Personal Files

However, certain repairs may require device testing to verify functionality after repair. Customers are strongly advised to:

• Back up all important data before submitting a device for repair.
• Remove confidential information whenever possible.
• Disable security locks only when necessary for diagnostics.

TurboFix is not responsible for data loss caused by existing hardware failures, existing software corruption, device manufacturer limitations, pre-existing device defects, or unavoidable repair procedures.

TurboFix may accept payments through:

• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Digital Wallets
• Online Payment Gateways
• Cash Payments (where available)

Payment transactions may be processed by trusted third-party payment providers. TurboFix does not store complete payment card details on its servers.

TurboFix uses cookies and similar technologies to improve user experience.

Essential Cookies

• Login functionality
• Session management
• Website security
• Service availability

Analytics Cookies

• Understanding website traffic
• Measuring user engagement
• Improving website performance
• Optimizing customer experience

You may disable cookies through your browser settings, although some website features may not function properly.

TurboFix may contact you through:

• SMS
• WhatsApp
• Email
• Phone Calls
• Push Notifications (if applicable)

These communications may include:

• Booking confirmations
• Repair status updates
• Pickup and delivery notifications
• Invoice notifications
• Service reminders
• Customer support responses

Where legally required, marketing communications will only be sent with your consent. You may opt out of promotional communications at any time.

TurboFix does not sell customer personal information. We may share information only when necessary with:

Service Providers

• Cloud Hosting Providers
• Website Infrastructure Providers
• CRM Platforms
• Analytics Providers

Payment Providers

• Payment Gateways
• Banking Partners
• Financial Service Providers

Logistics Partners

• Pickup Agents
• Delivery Personnel
• Courier Partners

Legal Authorities

Where required by law, court order, regulatory authority, or governmental request.

TurboFix takes reasonable technical and organizational measures to protect personal information. Security measures may include:

• Secure Servers
• SSL Encryption
• Access Controls
• Authentication Systems
• Database Security Controls
• Regular Monitoring and Auditing

While we strive to protect your information, no online platform can guarantee absolute security.

TurboFix retains personal information only for as long as necessary to:

• Complete repair services
• Fulfill warranty obligations
• Maintain service history
• Process payments
• Comply with legal requirements
• Resolve disputes

When information is no longer required, it will be securely deleted or anonymized where feasible.

Subject to applicable laws, you may have the right to:

Right to Access

Request access to personal information held by TurboFix.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of personal information, subject to legal and operational requirements.

Right to Withdraw Consent

Withdraw previously provided consent where processing relies on consent.

Right to Object

Object to certain uses of your personal information.

Right to Lodge a Complaint

Raise concerns regarding how your personal information is handled.

The TurboFix website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. Users should review the privacy policies of those websites separately.

TurboFix services are intended for individuals who are legally capable of entering into contracts under applicable laws. We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent.

TurboFix may update this Privacy Policy periodically. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.