No Fix, No Fee Policy
What's actually free, when a visit charge applies, and how our 6-month warranty works — explained plainly, with no fine print hidden elsewhere.
Diagnostics are free
Every visit starts with a free diagnostic check. You'll get a fixed quote before we touch anything — no obligation to proceed.
No fix, no service fee
If we diagnose your device and can't resolve the issue, you don't pay for the work. You only pay once the device is working again.
Clear service timelines
Most common services — screens, batteries, charging ports — are done in 20–45 minutes. Complex jobs like water damage or motherboard service can take 2–4 hours, occasionally up to a day.
One visit charge exception
A ₹499 visit/service charge applies only if you decline a quoted service, the device can't be resolved, or a job can't be completed for reasons on your side. It covers the technician's time and travel — not a service fee.
What "No Fix, No Fee" Covers
Every TurboFix visit starts the same way: a technician runs a free diagnostic check on your device — no charge, no obligation. Once the issue is confirmed, you get a fixed quote before any service work begins. If you approve it, we service the device and you pay only after it's working again. If we diagnose the device and find we can't resolve it, you owe nothing for the work itself.
When a Visit Charge Applies
To keep this policy honest, there's one exception worth stating clearly: a minimum ₹499 visit/service charge applies if any of the following happens after a technician has already come to you or you've visited our service point:
- You decide not to go ahead with the service after receiving the quote.
- The device is inspected and found not to be serviceable.
- The job can't be completed for reasons on the customer's side (e.g. missing device access, no availability at pickup).
This charge covers the technician's time and travel for that visit — it is separate from, and should not be confused with, the free diagnostic itself. If your service goes ahead as quoted, this charge never applies.
6-Month Warranty, In Brief
Eligible screen replacements carry a 6-month warranty; other replaced parts carry a 3-month warranty. If the same issue recurs within that period due to parts or workmanship, we resolve it at no cost. Physical damage, water damage after service, and issues unrelated to the original service are not covered. See our full Terms of Service for the complete warranty terms, exclusions, and claim process.
Typical Service Timelines
- Screen replacement, battery swap, charging port service: 20–45 minutes
- Water damage service: 2–4 hours, occasionally up to a day depending on severity
- Motherboard-level service: 1–3 days depending on component availability
We'll always confirm an expected timeline for your specific device and issue before starting work.
Questions?
Contact us at support@turbofix.in or +91 86396 05147 before booking if anything here is unclear — we'd rather explain it upfront than leave it as fine print.
Your Phone Deserves
The Best Care
Get transparent pricing and a clear service timeline before you commit. Book with TurboFix today for doorstep mobile service in Hyderabad. First-time customers get 10% off.